Return or exchange an item on Aliaza Store


Unfortunately, exchanges are not possible at the moment, but you can place a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 15 days from the purchase date. 

The few exceptions are for:

Items that can't be returned:

Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene stickers removed.

Grocery and food products.Health and personal care items.- Some free gifts.- Some customized products.- Some underwear orders.