F.A.Q

Something on your mind? We are here to help!
For questions on specific items, you can message us from the Aliaza Contact or Live Chat , Email 


For other questions on our policies or other topics, we recommend that you browse our Support Center where we answer our customers' most common questions. Happy shopping! 
Aliaza offers a return and refund policy that allows customers to return most items within 15 days of purchase if they are not satisfied with them. There are a few exceptions, such as clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, items specifically labeled as non-returnable, and some free gifts.
There are a few items that are not eligible for return on Aliaza, including clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, items specifically labeled as non-returnable, and some free gifts.
Most clothing items can be returned on Aliaza within 15 days of purchase as long as they have not been worn, washed, damaged, or had tags, packaging, or hygiene stickers removed. However, some exceptions may apply.
Aliaza's Purchase Protection Program is designed to provide additional security and peace of mind when shopping on the platform. It offers protection against a variety of issues, such as damaged or defective items, and ensures that customers can shop confidently on Aliaza.
To return an item on Aliaza, customers can contact customer support for instructions on how to initiate a return. Once the return is approved, customers can ship the item back to Aliaza using a provided shipping label. Once the item is received and inspected, a refund will be processed.
Refunds are typically processed within 3-5 business days of receiving and inspecting the returned item. However, the actual time it takes for the refund to appear on the customer's account may vary depending on the payment method used.
At this time, Aliaza does not offer exchanges. If a customer is not satisfied with an item, they must return it for a refund. They can then use the refund to purchase a different item if they choose.
No, Aliaza does not charge a restocking fee for returns. However, customers are responsible for return shipping costs, unless the return is due to a defective or damaged item.
Some free gifts may not be eligible for return, depending on the specific terms and conditions. Customers should check the product description for information on returnability before making a purchase.
No, items that are specifically labeled as non-returnable cannot be returned on Aliaza. Customers should carefully review product descriptions before making a purchase to ensure that the item can be returned if necessary.
The first thing to do is don't panic. It's possible there's a simple explanation. Carefully review the email details – is it definitely from Aliaza? Check for any unusual formatting or links that might suggest a phishing attempt. If the email appears legitimate, proceed to the next steps.
Yes, it's possible. Before assuming fraud, consider if a family member or friend who might have access to your account or payment details could have placed the order. Ask them if they've recently made a purchase using your account.
It's also possible that someone accidentally misspelled their email address when creating an Aliaza account and your email was used in error. This happens from time to time.
If you've ruled out the possibility of a family member/friend placing the order and are confident you didn't misspell your address, then there is a chance your account has been compromised. You should take immediate steps to protect your account.
The most important step is to change your Aliaza account password immediately. Choose a strong, unique password that you don't use for other accounts.
Generally, you can change your password through your account settings on the Aliaza website or app. Look for a "Password" or "Security" section within your account profile. If you are unsure about the process, please check Aliaza's help center resources.
Yes, it's a good idea to contact Aliaza's customer support. Even if it's a simple email typo, they might be able to resolve the situation for both you and the person who mistakenly entered your email address. If you suspect fraud it's important to contact them.
Yes, Aliaza’s support team can help investigate potentially fraudulent activity. They can assist in canceling the unauthorized order, and potentially help you recover any funds that were taken. In this case also, the help center should have the relevant information.
Yes, it's recommended to: * Review your account activity: Check your recent order history on Aliaza for any other suspicious purchases. * Consider enabling two-factor authentication (2FA): 2FA adds an extra layer of security to your account. If it's available on Aliaza, enable it. * Check your payment methods: Confirm that the payment methods associated with your Aliaza account are correct and you recognize them.
If you notice any other unusual activity, such as changes to your address or contact information, contact Aliaza support immediately.These FAQs should help a user navigate the situation of receiving an email for an order they didn't place and provide clear steps to take. Remember to always be vigilant and proactive when it comes to your online security.